HSBC Life introduces underwriting changes for mental health

Applicants more likely to receive cover and standard terms

Jaskeet Briah
clock • 1 min read

HSBC Life UK has introduced new digital rules for mental illness disclosures made during applications for life and critical illness cover.

As part of the changes, which launch today (1 February), HSBC Life has increased the opportunities for cover with standard terms at application stage with no back-office underwriting and no need for a GP report. HSBC Life said it recognises that customers who have had historic thoughts of suicide or self-harm should have the opportunity to receive standard terms at application stage. Applicants with mental illness are reportedly more likely to receive cover and standard terms following the underwriting changes. Initial tests of this approach have seen a 10% increase of applicants d...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Underwriting

The COVER Review: claims, vulnerable customers, CPD

The COVER Review: claims, vulnerable customers, CPD

Week commencing 15 June 2026

COVER
clock 22 June 2026 • 1 min read
Aviva updates non-medical underwriting limits

Aviva updates non-medical underwriting limits

Aiming to improve turnaround times

Cameron Roberts
clock 18 June 2026 • 1 min read
Aviva adds AI underwriting tool to CIC

Aviva adds AI underwriting tool to CIC

Next focus will be on income protection

Jaskeet Briah
clock 18 March 2026 • 1 min read