The British Insurance Brokers’ Association (BIBA) has received 30,227 enquiries from customers seeking help to access life and protection insurance since an industry agreement was introduced in 2020 to signpost customers with medical conditions to specialists.
The enquiries were made to BIBI's online and telephone 'Find Insurance Service' relating to life insurance, critical illness and income protection between January 2020 and the end of August 2023. As per the voluntary agreement, The Agreement on Access to Protection Insurance, insurance providers are required to signpost customers they are unable to help, due to a medical condition or disability, towards a firm that can. BIBA's Find Insurance Service, which is available online and by phone, is recommended within the agreement as one of the solutions to help customers. Following the ...
To continue reading this article...
Join COVER for free
Signup and gain exclusive members-only insights
- Unlimited access to real-time news, key trend analysis and industry insights.
- Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
- Receive breaking news stories straight to your inbox in the daily newsletter.
- Members only access to monthly programme 'The COVER Review'
- Be the first to hear about our CPD accredited events and awards programmes.
