The Protection Distributors Group (PDG) has announced fourteen insurers as signatories for its Claims Charter for 2023, while a new measure has been introduced for signatories in 2024 amid claims delays.
The 2023 signatories are: AIG, British Friendly, Guardian, Holloway Friendly, HSBC Life, Legal & General, LV=, MetLife, Royal London, Scottish Widows, Shepherds Friendly, The Exeter, Vitality and Zurich. Royal London was the only new insurer added to the Charter for this year, taking the place of Aegon after acquiring its individual protection book in April. Once again, Aviva was not listed as a signatory. COVER has reached out to the insurer for comment. The Claims Charter sets out several criteria that insurers must meet prior to becoming a signatory, and this year the review inc...
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