More than half of adults classed as 'vulnerable' under Consumer Duty

Just 8% of people with physical, mental or financial vulnerabilities said they have a financial goal and only 3% said they are able to save money easily, the research found. It added that almost one third of people (29%) living with a physical or mental vulnerability were struggling to keep up with bills and payments. One third of vulnerable people (33%) cited reducing debt as a financial ambition - twice the number for non-vulnerable customers (14%). Meanwhile, 82% of vulnerable customers said that their priorities and preferences have changed because of the cost-of-living crisis....