Speed of claim pay outs key driver of value for customers: MetLife

MetLife's research among 2,000 adults measured consumer's attitudes towards protection ahead of the  Consumer Duty implementation on 31 July. According to the research, other indicators of "good value" of protection products among customers is the ability to flex products to suit individual lifestyle needs (68%) and a broad coverage for a range of circumstances (67%). Cost was found to be a less important indicator of value for customers (62%), MetLife noted, followed by a simple application process (61%). Looking ahead, having a more varied and diverse set of life and health insur...