The Money & Mental Health Policy Institute (MMHPI) charity has published a guide for insurance firms with “tangible steps” to better support customers with mental health issues and be fully compliant with Consumer Duty guidelines.
The guide follows the publication of a report by MMHPI in early February that highlighted cases whereby consumers with histories of or ongoing mental health conditions had encountered problems accessing products across differing types of insurance sectors, including health and protection. Drawing upon good practices across the insurance sectors, the guide aims to offer "practical steps" insurance providers and distributors can take to offer better support to consumers with mental health problems, focused on two key areas: supporting people with mental health problems when buying insuranc...
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