The Exeter taps Claire Hird as customer service director

Hird joined at the start of the year and will oversee the protection and health provider's underwriting, claims, and customer service functions. Prior to joining The Exeter, Hird was operations director at Legal & General, where she was responsible for all customer-facing activity across the company's insurance business. Having been with Legal & General since 2010, she initially joined the firm as head of sales and service. Alongside Hird's new appointment, The Exeter has named Sharon Smith as head of business readiness, and Tim Weaver as head of operational planning & workflow. Th...