Underwriting process must evolve and engage with mental health

Says Stacy Penn

Hemma Visavadia
clock • 2 min read

The underwriting process needs to evolve to better engage with mental health and its impact on individuals, according to Stacy Penn, senior policy adviser at The Association of Mortgage Intermediaries (AMI).

Speaking during the ProtectX Live session during the Protection Review 2022 conference, Penn shared a story with delegates about her friend who suffered from mental health issues and her recent experience trying take out income protection. Penn explained that a couple years ago her friend had suffered a significant life event which led to her experiencing anxiety, she went to her GP about the issues, they diagnosed her with anxiety, and she was prescribed medication, "she's in a much better position now and feels like her anxiety hasn't got as much of a control over her." However, mor...

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