Claims for primary care services rise during pandemic: Vitality

During 2021, over 100,000 digital consultations were undertaken, which included digital cognitive behavioural therapy (CBT), online physiotherapy appointments and access to Vitality's GP services. The data published by the provider found a 70% rise in Vitality's GP services between 2019 and 2021 during the pandemic peaks, with groups aged between 25 and 40 noted as the most likely to use the service in 2021. However, the insurer said that there were a "high number" of consultations across all age groups, including older members, which showed overall engagement across the board. Dr ...