Claims for primary care services rise during pandemic: Vitality

Over 100,000 digital consultations were undertaken

Hemma Visavadia
clock • 1 min read
Claims for primary care services rise during pandemic: Vitality

Primary care services have grown in recent years due to the pandemic, accounting for over 40% of all health claims in 2021, according to Vitality.

During 2021, over 100,000 digital consultations were undertaken, which included digital cognitive behavioural therapy (CBT), online physiotherapy appointments and access to Vitality's GP services. The data published by the provider found a 70% rise in Vitality's GP services between 2019 and 2021 during the pandemic peaks, with groups aged between 25 and 40 noted as the most likely to use the service in 2021. However, the insurer said that there were a "high number" of consultations acro...

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