British Friendly pays out 84% of IP claims in 2021

Musculoskeletal-related issues the top reasons for claiming

Hemma Visavadia
clock • 1 min read

British Friendly has announced that it paid 84% of all new Income Protection claims in 2021, including the moratorium policies.

The mutual stated that musculoskeletal-related issues were the top reason for claiming in 2021 (34%), followed by Covid-19 (13%), anxiety or depression (9%), as well as non-covid-19 related respiratory or infectious diseases and gastrointestinal, respectively (6%). Last year, British Friendly said it paid £3,250 in Care Assistance Benefits to a member after his 14-year-old son was diagnosed with a brain tumour. However, in Q1 2022 the diagnosis was subsequently regarded as terminal with the mutual paying the member a further £3,825 in Terminal Illness Benefit. Furthermore, one long-te...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Income Protection

National Friendly updates level reviewable premium options

National Friendly updates level reviewable premium options

Extends availability of Friendly Dentist benefit

Jaskeet Briah
clock 10 September 2025 • 2 min read
IPTF releases 7 Claims Stories video on income protection calculations

IPTF releases 7 Claims Stories video on income protection calculations

Managing client expectations and improving outcomes

Jaskeet Briah
clock 01 September 2025 • 1 min read
Record IP sales for National Friendly

Record IP sales for National Friendly

124% increase YoY

Cameron Roberts
clock 06 August 2025 • 2 min read