Shepherds Friendly paid 95% of income protection claims in 2021

The mutual paid out £12,000 for additional Death Benefits, part of the Enhanced Income Protection Benefits.   During the year, the provider made changes to its income protection policies with members now able to access Nuffield Health Benefits. This change allowed clients access to virtual GP appointments, emotional wellbeing support and discounted gym memberships. The Society also updated its claims handlers' qualifications to include CII and Mental Health First Aid training. Other changes included giving customers access to rehabilitation services comprising physiotherapy, mental...