The Exeter to give back £5.3M to PMI customers

Members to receive £346 per policy

Hemma Visavadia
clock • 1 min read

The Exeter has revealed that it will make a rebate of £5.3 million to its health insurance members as a result of fewer claim cases made in 2020 and 2021.

The rebate will see Exeter members receive an average of £346 per policy, equivalent to two months' premiums. During the Covid lockdown periods, several private hospitals were requisitioned by the NHS. The use of the independent hospitals ultimately caused delays for other non-critical treatments which were due to take place at the premises. Due to the delays, The Exeter said it will pay back any unforeseen financial saving which arose from the pandemic. This includes refunding partial premiums to people who chose to cancelled or changed their cover in 2020. In addition, the group ...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on PMI

PMI invoices up 8% in Q2: Healthcode
PMI

PMI invoices up 8% in Q2: Healthcode

3.2m invoices processed

Jaskeet Briah
clock 29 July 2026 • 1 min read
Young adults taking out loans to cover private treatment: The Exeter
PMI

Young adults taking out loans to cover private treatment: The Exeter

Financial pressures impacting wellbeing

Jaskeet Briah
clock 28 July 2026 • 2 min read
'The AI-enabled doctor will see you now' – How the latest tech is supporting mental healthcare
PMI

'The AI-enabled doctor will see you now' – How the latest tech is supporting mental healthcare

As mental health demand grows, PMI providers must adapt sustainably. Rob Harvey spoke to Vitality's Dr Rishi Patel about AI's role in delivering personalised care.

Rob Harvey, Vitality
clock 22 July 2026 • 2 min read