Increased use of EAPs in 2021 sparks higher ROI

Average ROI of £8.00 for every £1 spent

Hemma Visavadia
clock • 1 min read

Approximately 347,000 more employees turned to support from an Employee Assistance Programme (EAP) between October 2020 and October 2021 than in previous years.

According to the Employee Assistance Professionals Association (EAPA), because of higher usage, employers are now seeing a higher Return on Investment (ROI) from their EAP. The new data is based on evidence from information provided by 3,200 HR professionals using the EAPA UK ROI calculator. The calculator asks employers to input data or informed estimates of the number of employees, annual cost of the EAP per person and absence data. As a result, it showed that for every £1.00 spent on an EAP in the UK, employers saw an average ROI of £8.00, this compares with a previous average o...

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