Increased use of EAPs in 2021 sparks higher ROI

Average ROI of £8.00 for every £1 spent

Hemma Visavadia
clock • 1 min read

Approximately 347,000 more employees turned to support from an Employee Assistance Programme (EAP) between October 2020 and October 2021 than in previous years.

According to the Employee Assistance Professionals Association (EAPA), because of higher usage, employers are now seeing a higher Return on Investment (ROI) from their EAP. The new data is based on evidence from information provided by 3,200 HR professionals using the EAPA UK ROI calculator. The calculator asks employers to input data or informed estimates of the number of employees, annual cost of the EAP per person and absence data. As a result, it showed that for every £1.00 spent on an EAP in the UK, employers saw an average ROI of £8.00, this compares with a previous average o...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Employee Benefits

75% of perimenopausal women would welcome additional workplace support

75% of perimenopausal women would welcome additional workplace support

Aviva's Menopause Report

Jaskeet Briah
clock 12 October 2026 • 2 min read
Third of employees unaware of access to mental health support

Third of employees unaware of access to mental health support

52% delayed seeking medical care in the last year

Jaskeet Briah
clock 09 October 2026 • 2 min read
Third of employers prioritise preventative health and wellbeing

Third of employers prioritise preventative health and wellbeing

GRiD research findings

Jaskeet Briah
clock 07 October 2026 • 1 min read