Royal London adopts ABI Mental Health standards

Includes health and wellbeing directory

John Brazier
clock • 1 min read

Royal London has updated its approach to mental health in its pre- and post-sales communications, in line with new incoming standards developed by the Association of British Insurers (ABI).

The provider stated that the changes are in line with the ABI's Mental Health Standards and Access to Insurance Agreements, designed to make it easier for customers with mental health issues to apply for protection insurance. Language used in protection application forms has been changed to include clearer and more empathetic questions, with a clearly defined mental health questions section separate from those concerning physical health. Meanwhile, language that could be construed as negative has been replaced with softer terms, for example ‘decline' or ‘refuse' has been replaced with...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Insurer

HSBC Life launches adviser support team

HSBC Life launches adviser support team

Reduction in average claim turnaround times

Jaskeet Briah
clock 26 June 2025 • 2 min read
The Exeter sees 20.9% increase in gross premium income

The Exeter sees 20.9% increase in gross premium income

2025 AGM

Cameron Roberts
clock 26 June 2025 • 1 min read
Chief change officer appointed at Shepherds Friendly

Chief change officer appointed at Shepherds Friendly

Michael Williams takes the role

Cameron Roberts
clock 25 June 2025 • 1 min read