Royal London has updated its approach to mental health in its pre- and post-sales communications, in line with new incoming standards developed by the Association of British Insurers (ABI).
The provider stated that the changes are in line with the ABI's Mental Health Standards and Access to Insurance Agreements, designed to make it easier for customers with mental health issues to apply for protection insurance. Language used in protection application forms has been changed to include clearer and more empathetic questions, with a clearly defined mental health questions section separate from those concerning physical health. Meanwhile, language that could be construed as negative...
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