Shepherds Friendly joins PDG Claims Charter

Shepherds Friendly has become the latest mutual to sign up to Protection Distributors Group (PDG) Claims Charter, designed to set out standard best practices for claims management. The industry-wide initiative contains several pledges such as having a dedicated claims for telephone-based enquiries and having a committed and named point of contact throughout a claimant's journey. Shepherds Friendly already meets several of these pledges. "We are pleased to join the PDG and signing up to its Claims Charter reiterates our commitment to a robust and supportive claims process that has o...