L&G pays 96% of personal protection claims in 2020

L&G paid out a total of £763.9 million in personal protection claims throughout 2020, totalling 96% of its overall claims received. The insurer states that it paid out 43 personal protection claims every day in the UK during 2020, to 15,855 customers and their families. More than nine in 10 of those claims that were not paid were as a result of ‘deliberate or reckless misrepresentation', according to L&G, with more than half of life insurance claims (53%) turned down were due to a misrepresentation of a condition related to the cause of death. Meanwhile, 73% of misrepresentations f...