Zurich pays out £353m in protection claims in 2020

Protection claims processed by Zurich grew 23% year-on-year during 2020, with over 6,000 life, critical illness and income protection customers receiving payments worth over £353.7 million. For life claims, 98% were paid, amounting to over £279.6m, an increase of 37 compared to the year prior. Zurich noted that it denied claims where key parts of claimant medical histories were omitted when submitting applications. For example, a customer with a life insurance policy was insured for £100k following a straight-forward application with no previous medical problems.  In 2020, a claim was...