Zurich pays out £353m in protection claims in 2020

Up 23% on 2019

John Brazier
clock • 2 min read

Life insurance claims grow but critical illness protection falls most likely a result of restricted medical access due to Covid pandemic

Protection claims processed by Zurich grew 23% year-on-year during 2020, with over 6,000 life, critical illness and income protection customers receiving payments worth over £353.7 million. For life claims, 98% were paid, amounting to over £279.6m, an increase of 37 compared to the year prior. Zurich noted that it denied claims where key parts of claimant medical histories were omitted when submitting applications. For example, a customer with a life insurance policy was insured for £100k following a straight-forward application with no previous medical problems.  In 2020, a claim was...

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