Industry disparity over working from home perceptions

Protection advisers and insurers have differing perceptions on the difficulties of working from home, according to a new survey. Research from The Data Company covering 30 organisations across the protection market, including insurers, advisers and networks found that only 12% of insurers believed it was harder to resolve customer problems while home working compared to 44% of advisers. The survey shows that advisers have a largely negative view of working from home, with half (50%) stating that it has had a negative impact on customer service since the start of the Covid pandemic and...