Insurers and advisers disagree on impact of working from home conditions on service levels and resolving customer issues
Protection advisers and insurers have differing perceptions on the difficulties of working from home, according to a new survey. Research from The Data Company covering 30 organisations across the protection market, including insurers, advisers and networks found that only 12% of insurers believed it was harder to resolve customer problems while home working compared to 44% of advisers. The survey shows that advisers have a largely negative view of working from home, with half (50%) stating...
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