Suzy Esson joins Holloway Friendly exec team

The newly formed director of operations role will help oversee the development of the society's front services for its members and their advisers, while leading the underwriting, new business, claims and member services functions, said Holloway Friendly. Suzy Esson will also assume the additional responsibilities of developing Holloway's people strategy, the mutual added. Esson, who previously held the role of head of operations, joined Holloway Friendly as head of member services in May 2017 from Capita. Her role was expanded in 2019 to encompass more of the operational elements o...