SME trust in insurers has slipped following Covid

Increased number of SMEs feel let down

clock • 2 min read

Business interruption insurance cited as main reason by small and medium-sized enterprises

The rate of small and medium-sized businesses (SMEs) that count themselves as satisfied with their insurer post-lockdown has slipped from 82% to 79%, according to a new survey from the Chartered Insurance Institute (CII) survey. The CII's Public Trust Index survey asked 1000 consumers and 1000 SME leaders if they had been affected by the pandemic. Respondents focused on business interruption insurance, following bad press and disputes around claims related to the closure of businesses as a result of lockdown. Sluggishness in responding to claims, and confusion over insured risk, we...

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