CQC: Teladoc Health in breach of regulation

The Care Quality Commission (CQC) has found that Teladoc Health, the provider behind AIG Life's Smart Health offering, ‘must make improvements' in order to ‘establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care'. The CQC stated in the report, published last month following an inspection in September, that the firm is in ‘breach of regulation' under the Health and Social Care Act for 'failing to ensure that significant events were consistently documented, discussed and recorded, with lessons learnt shared with all staff'. ...