'Nearly 20 million Brits' use Google to diagnose health symptoms

Before consulting GP

Adam Saville
clock • 1 min read

Over a third using online self-diagnosis to decide whether they need to see a medical expert

A study of more than 1000 UK people by Lenstore has revealed that 59% are Googling their health symptoms before seeing a doctor - an estimated 20 million - with 30% admitting it's because they do not want to put additional pressure on the NHS. More than a third (37%) said they use a search engine to help determine whether they need to see a doctor or not, and 16% admit they have seen a condition go unnoticed as a result of Googling their health symptom. Almost one in four people in the UK never or rarely follow up with a medical appointment, the study showed. The survey also showed th...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on PMI

NHS waiting list stagnant in September 2025
PMI

NHS waiting list stagnant in September 2025

7.39m treatments on list

Cameron Roberts
clock 13 November 2025 • 2 min read
Use of insurer-provided health services up by 23%: ABI
PMI

Use of insurer-provided health services up by 23%: ABI

Association calls for IPT freeze

Jaskeet Briah
clock 03 November 2025 • 3 min read
Private healthcare invoices slow in 2025: Healthcode
PMI

Private healthcare invoices slow in 2025: Healthcode

1.6% slowdown in Q3 2025

Cameron Roberts
clock 28 October 2025 • 1 min read