'Nearly 20 million Brits' use Google to diagnose health symptoms

Before consulting GP

Adam Saville
clock • 1 min read

Over a third using online self-diagnosis to decide whether they need to see a medical expert

A study of more than 1000 UK people by Lenstore has revealed that 59% are Googling their health symptoms before seeing a doctor - an estimated 20 million - with 30% admitting it's because they do not want to put additional pressure on the NHS. More than a third (37%) said they use a search engine to help determine whether they need to see a doctor or not, and 16% admit they have seen a condition go unnoticed as a result of Googling their health symptom. Almost one in four people in the UK never or rarely follow up with a medical appointment, the study showed. The survey also showed th...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on PMI

Private healthcare invoices slow in 2025: Healthcode
PMI

Private healthcare invoices slow in 2025: Healthcode

1.6% slowdown in Q3 2025

Cameron Roberts
clock 28 October 2025 • 1 min read
NHS patients receive 6.15m private appointments and tests
PMI

NHS patients receive 6.15m private appointments and tests

"We’re not prepared to continue 2-tier healthcare"

Jaskeet Briah
clock 27 October 2025 • 3 min read
National Friendly launches healthcare product
PMI

National Friendly launches healthcare product

No medical questions or underwriting

Jaskeet Briah
clock 14 October 2025 • 2 min read