Health insurance scams up 15% during pandemic

Aviva Fraud report finds

Adam Saville
clock • 3 min read

Increase in suspicious email, text and phone calls since Covid-19 pandemic, report finds

Research by Aviva has shown that unscrupulous tactics and fraudulent communications related to financial services products have risen as a result of coronavirus. According to the Aviva Fraud Report, suspicious emails, texts and phone calls related to health insurance have increased by 15% since the pandemic - up from 11% pre-Covid (1 January 2019 - 29 February 2020) to 27% during Covid (1 March - 15 June 2020). For life insurance, the percentage of people who reported receiving suspicious communication were up 10% - from 14% to 24% - during this period. This compares to a 7% rise i...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on PMI

National Friendly launches healthcare product
PMI

National Friendly launches healthcare product

No medical questions or underwriting

Jaskeet Briah
clock 14 October 2025 • 2 min read
PMI claims up 6% as mental health treatments increase
PMI

PMI claims up 6% as mental health treatments increase

Drop in claims cost for cancer treatments

Jaskeet Briah
clock 13 October 2025 • 3 min read
27% of Brits self-funded private treatment in last five years: Howden
PMI

27% of Brits self-funded private treatment in last five years: Howden

Average treatment cost £6,000

Cameron Roberts
clock 02 October 2025 • 2 min read