Cirencester Friendly to pilot HCB claims tele-triage service

To help customers during COVID-19

Adam Saville
clock • 2 min read

IP mutual Cirencester Friendly is now offering service to its members on an initial pilot basis

Towards the end of April, we reported that HCB Group had developed a service to support customers of insurers offering income protection (IP). It involves clinical case managers making a telephone call to claimants to identify cases that arise as a direct consequence of self-isolation or other COVID-19 related matters. Jo Hadland, head of claims at Cirencester Friendly said: "I am pleased to be able to say that Cirencester Friendly is working with HCB Group, piloting their income protection tele-triage service. By engaging this service, we can accelerate our claims process and offer a...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Income Protection

National Friendly updates level reviewable premium options

National Friendly updates level reviewable premium options

Extends availability of Friendly Dentist benefit

Jaskeet Briah
clock 10 September 2025 • 2 min read
IPTF releases 7 Claims Stories video on income protection calculations

IPTF releases 7 Claims Stories video on income protection calculations

Managing client expectations and improving outcomes

Jaskeet Briah
clock 01 September 2025 • 1 min read
Record IP sales for National Friendly

Record IP sales for National Friendly

124% increase YoY

Cameron Roberts
clock 06 August 2025 • 2 min read