Cirencester Friendly to pilot HCB claims tele-triage service

Towards the end of April, we reported that HCB Group had developed a service to support customers of insurers offering income protection (IP). It involves clinical case managers making a telephone call to claimants to identify cases that arise as a direct consequence of self-isolation or other COVID-19 related matters. Jo Hadland, head of claims at Cirencester Friendly said: "I am pleased to be able to say that Cirencester Friendly is working with HCB Group, piloting their income protection tele-triage service. By engaging this service, we can accelerate our claims process and offer a...