Aviva paid 96.3% of 2019 individual protection claims

The UK insurer paid more than £582m to the families of life insurance customers who died or were diagnosed with a terminal illness last year. A total of 16,363 life and terminal illness claims were paid, representing 98.6% of claims received. For critical illness (CI) and children's CI, Aviva paid out £353m to policyholders or their families - a total of 4,957 claims (93.1%). Just under half (44%) of CI claims were made by customers who had been diagnosed with a critical illness under the age of 50. Cancer was the most common condition at 66% - rising to 79% for females - while heart ...