HCB develops tele-triage service for IP claims

HCB Group has designed a tele-triage service which involves clinical case managers making a telephone call to claimants to identify cases that arise as a direct consequence of self-isolation or other COVID-19 related matters. The service, which sits in-between notification and the traditional claim assessment process, has been specifically designed to support customers of insurers offering immediate, or very short deferred income protection plans, in anticipation of an increase of claims due to the coronavirus pandemic. HCB said its benefits include a clinical snapshot that helps insu...