Most declines due to customers withholding information about lifestyles such as smoking and alcohol
Payments by Zurich to customers with life, critical illness and income protection insurance amounted to more than £287.6m in 2019 and 3% of claims were declined. For life claims, 99% were paid, amounting to over £203.3m, including one child bereavement claim. The denied claims were due to customers not sharing information about high alcohol consumption or a history of smoking, or where they had undergone treatment or investigations for a health problem. One customer, for example, applied for...
An estimated £2.75bn
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