Zurich pays 97% of all protection claims

Payments by Zurich to customers with life, critical illness and income protection insurance amounted to more than £287.6m in 2019 and 3% of claims were declined. For life claims, 99% were paid, amounting to over £203.3m, including one child bereavement claim. The denied claims were due to customers not sharing information about high alcohol consumption or a history of smoking, or where they had undergone treatment or investigations for a health problem. One customer, for example, applied for life insurance and died five months later. However they had not shared information about being...