Shepherds Friendly paid 96.26% IP claims in 2019

According to the mutual, the main reasons for 2019 claims included musculoskeletal conditions (42.36%), mental health (14.67%), other general illnesses and injuries (11.89%), chest, lung and throat conditions (8.26%) and hip and knee injuries (5.99%). Of the 3.74% declined claims, the main reasons were non-disclosure (64.71%) and not meeting the terms and conditions of the plan (35.29%). According to a survey by the mutual, 98.25% of members found the claims process to be easy to understand.  Dan Palk, head of claims at Shepherds Friendly, said: "As a mutual, we pride ourselves on ...