Conference focusing on transparency, claims handling and value-added services
New for 2019, we've given our Customer Care Conference an exciting makeover to embrace a wider context and reflect the evolving insurance landscape. Customer care remains, of course, at the heart of the claims process, providing vital support for people at a time of need. We also aim to recognise the rapid growth of valuable added services available to customers before, after and during a claim. ‘Preventative' help such as physiotherapy and nurse support, as well as post-claim services such...
More than 270 death claims
Led by Paul Foody and two others
One in 25 sought advice for the first time
Term & Health Watch 2020
E-signatures, medicals screenings, added-value services, remote working