Debbie Bolton: When rejecting claims is the right thing to do

'A small number of people lie on their insurance applications'

clock • 3 min read

AIG Life's head of underwriting & claims strategy explores honest disclosure, underwriting responsibility and doing the right thing for customers

The life insurance industry knows it is important to share statistics about the number of claims it pays. We do it every year in a bid to reverse negative public perceptions and increase trust. Thankfully, it is not often that we have to turn down claims. The impact when we do can be devastating. There are a small number of claims that we cannot pay though and it is absolutely right that we do not pay them.  The sad fact is a small number of people lie on their insurance applications. Disclosure If I were being really harsh, I would call it fraud though people prefer to see it a...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Underwriting

Two key medical underwriting trends impacting your clients in 2024

Two key medical underwriting trends impacting your clients in 2024

Mental health and the right to be forgotten

Darren Lee
clock 20 February 2024 • 3 min read
HSBC Life introduces underwriting changes for mental health

HSBC Life introduces underwriting changes for mental health

Applicants more likely to receive cover and standard terms

Jaskeet Briah
clock 01 February 2024 • 1 min read
Is excess mortality here to stay?

Is excess mortality here to stay?

“There is something bigger at play here for society”

Jaskeet Briah
clock 31 January 2024 • 5 min read