Zurich increases claim payouts to consumers

clock • 3 min read

Zurich paid over £224.6m in protection claims last year to its retail customers, an increase of 6% from £212.5m in 2015.

Over 95% of claims were paid out during the period, benefitting over 2,600 customers and their families with critical illness, income protection and life insurance policies.  Critical illness claims  Over 90% of critical illness claims were paid in 2016 to 789 customers amounting to £63.2m. The highest claim over the period was £600k with the average being £80.9k.  Cancer was the most common reason for claims accounting for over 55%, followed by heart attack for 14%, stroke 7% and multiple sclerosis 3%. Breast cancer alone, excluding other forms of the disease, triggered near...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Individual Protection

One in five homeowners review protection when remortgaging

One in five homeowners review protection when remortgaging

Remortgaging activity set to rise amid interest rate cuts

Jaskeet Briah
clock 02 March 2026 • 2 min read
NatWest launches protection product suite

NatWest launches protection product suite

Products underwritten by Aviva

Jaskeet Briah
clock 25 February 2026 • 1 min read
One in five adults have made panic-driven financial decisions

One in five adults have made panic-driven financial decisions

Link between financial education and levels of anxiety

Jaskeet Briah
clock 24 February 2026 • 1 min read