Zurich increases claim payouts to consumers

clock • 3 min read

Zurich paid over £224.6m in protection claims last year to its retail customers, an increase of 6% from £212.5m in 2015.

Over 95% of claims were paid out during the period, benefitting over 2,600 customers and their families with critical illness, income protection and life insurance policies.  Critical illness claims  Over 90% of critical illness claims were paid in 2016 to 789 customers amounting to £63.2m. The highest claim over the period was £600k with the average being £80.9k.  Cancer was the most common reason for claims accounting for over 55%, followed by heart attack for 14%, stroke 7% and multiple sclerosis 3%. Breast cancer alone, excluding other forms of the disease, triggered near...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Individual Protection

Underwritten WOL sees strong growth in Q3: Gen Re

Underwritten WOL sees strong growth in Q3: Gen Re

Growth in policies sold and APE

Cameron Roberts
clock 19 December 2025 • 1 min read
Octopus Legacy launches life cover with Shepherds Friendly

Octopus Legacy launches life cover with Shepherds Friendly

Designed to reduce anxiety

Jaskeet Briah
clock 10 December 2025 • 2 min read
Aviva updates online trust process

Aviva updates online trust process

Digitised trust for individual protection

Cameron Roberts
clock 28 November 2025 • 1 min read