Brokers name "achieving quality customer outcomes" as most important responsibility - Legal and General

Just under half (44%) of brokers stated that "improving customers' understanding of products" was another one of their key priorities. Just less than two-fifths (38%) of brokers surveyed mentioned servicing their back book as one of their day to day concerns, with almost a quarter (44%) identifying a lack of time as the main reason they don't focus more of their work in this area. The research also found that a fifth (19%) of brokers feel that an early warning system for policies that are about to lapse or are at risk would help them to service their back book more effectively.  An...