Pacific Life Re publishes consumer perceptions of claims payments

Last year, we commissioned a survey of 2,000 adults in the UK to try to gain some insight into their views of protection claims management, what they consider the chance is of getting a claim paid, how we treat misrepresentation and, more generally, to get a "laypersons" view of claims practices in the protection market.  This is the first in a series of emails highlighting our key findings. We started our research by investigating what consumers' perceptions are when it comes to claims - what percentage of claims consumers think are paid out and why claims are declined.  Our findings ar...