What IP insurers can learn from I, Daniel Blake

clock • 8 min read

Melissa Collett discusses the lessons that income protection insurers can learn from 'I, Daniel Blake's' narrative of the state benefits system and how to treat customers at point of claim.

Like many people, I went to see I, Daniel Blake with some trepidation. I knew the film was about a man who became too ill to work, but was unsuccessful at claiming sickness benefit (nowadays called Employment Support Allowance). The film would depict him fighting the system, and director, Ken Loach, who is famous for his gritty realism, would spare no punches in depicting the man's battle against the state and the bleakness of his future. It would not be an uplifting evening in the cinema. But I found myself feeling surprisingly positive afterwards. Although the man's situation goes f...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Individual Protection

Probate delays jump 65% for year-long cases

Probate delays jump 65% for year-long cases

Cases taking over six months rose 112%

Jaskeet Briah
clock 23 April 2024 • 2 min read
Six in 10 claims handlers want to develop technological skills

Six in 10 claims handlers want to develop technological skills

Sprout.ai research shows

Jaskeet Briah
clock 22 April 2024 • 3 min read
AFM members pay out £70m on IP claims in 2023

AFM members pay out £70m on IP claims in 2023

Claims for musculoskeletal continue to rise

Jaskeet Briah
clock 17 April 2024 • 2 min read