Do UK life insurance companies know, or ever try and understand, how their customers feel during the hardest times in their lives, asks Roger Edwards.
Following a recent family bereavement, I've been dealing with several product providers trying to make claims on life policies dating back to the 1980s. Of course, I know how the industry works, and yet even I was unprepared for the array of phone options, hoop jumping, running around, passing the buck and general lack of empathy I experienced. Can you imagine what it must me like for a bereaved person who is not used to dealing with insurance companies? Whilst all this was happening I came...
With Alex Koslowski in charge
As a result of significant increases in life expectancy, an additional 71,000 care home places will be needed for older adults spend with substantial care needs, according to a study published in The Lancet.
'Lack of transparency'
Debbie Kennedy, Group Head of Protection Proposition Strategy has resigned from Royal London.