Industry wants flexibility around mental health underwriting decisions

Protection Review Mental Health Study

Adam Saville
clock • 2 min read

Almost half of consumers would rather answer questions about mental health online, study finds

More than two-thirds in the life and protection sector think our industry is better at underwriting physical health than mental health, while 64% want greater flexibility around decisions than just ‘accept' or ‘decline', a study unveiled at the Protection Review Conference revealed today. According to one in five people working in the sector, the industry is ‘very open' to change - however the rest are not so sure. The survey of over 200 industry professionals and more than 2000 members of the public found that over a quarter of consumers would be more likely to purchase life insuranc...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Underwriting

Zurich personal protection and IP added to UnderwriteMe platform

Zurich personal protection and IP added to UnderwriteMe platform

Eighth insurer to offer ‘Buy Now’ option

Cameron Roberts
clock 28 August 2026 • 1 min read
Guardian reduces underwriting wait times

Guardian reduces underwriting wait times

Less than one-day average in Q2 2026

Cameron Roberts
clock 27 August 2026 • 2 min read
The COVER Review: claims, vulnerable customers, CPD

The COVER Review: claims, vulnerable customers, CPD

Week commencing 15 June 2026

COVER
clock 22 June 2026 • 1 min read