Trust index shows gaps between customer expectation and insurer performance closing
The Chartered Insurance Institute's (CII) latest trust index, a survey of 1,000 consumers and 1,000 small businesses from across the UK, has found that the public's experiences of making a claim are significantly more in line with their expectations than they were a year ago. In order to measure the gap between consumers' expectations and the performance they see from an insurer, the index asks consumers and small businesses to rate what is vital for insurers to deliver and whether it is being...
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