Insurer calls on insurance industry to 'comprehensively publish information'
Aviva paid out more than £3.6bn worth of claims in the UK - 96% were accepted - across individual and commercial lines in 2017. The report follows news earlier in the year that the insurer paid 97.2% of protection claims last year. Almost one million claims were accepted (961,973) across motor, home, travel, protection, health and commercial business insurance. The report also outlines the most common reasons why claims were not paid, alongside case studies from customers and frontline...
'Be transparent, appropriate and timely'
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