Fiona Murphy discusses how sales and marketing looked very different 20 years ago and how thumbprint ID could be the technology of the future for protection applications.
What for you has been the biggest protection innovation over the past 20 years and why? The biggest protection innovation for me was automation - online applications, online underwriting, signature-free applications and of course online signature free trusts. These were game changers and helped speed up and simplify how protection is bought and sold. Is there anything done well back in say 1997, that we have lost? And what has changed for the better? The CIC market is drastically different. ...
The Financial Ombudsman Service (FOS) will maintain its current funding model for the next financial year despite recognising it is unsustainable in its current form.
The FCA has confirmed that, while businesses will have to identify certified staff from day one under the Senior Managers & Certification Regime (SM&CR), they will have a year to complete fitness and propriety assessments.
Scott Cadger runs through the four most common reasons people give for not taking out critical illness cover - and some suggestions on how advisers can offer reassurance on each in conversations with clients
The Financial Ombudsman Service (FOS) has sought to provide clarity regarding any potential confusion over the products advisers should recommend to clients to cover a decreasing loan or mortgage.