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Scottish Widows’ Joe Caunce discusses why Consumer Duty is a timely opportunity to consider the moments of truth for protection products and services, as well as question whether the multitude and complexity of policies support advisers to deliver good outcomes for customers.

We sat down with Dr Katie Tryon, director of health strategy for Vitality, to hear why prevention is playing such a prominent role within private medical insurance (PMI)

Scottish Widows’ Julie Thompson looks at the cost of living challenges and the realities of helping customers keep their protection in place.

After being diagnosed with cervical cancer, Kirsten was holistically supported before, during and after treatment by her health insurer. She has since been given the all-clear.

The new Consumer Duty will require protection businesses of all sizes to deliver good outcomes for retail customers and advisers should be prepared for the new regulations.

With demand for primary care growing exponentially and engagement with digital healthcare at record levels, PMI is evolving, writes Dr Harpreet Sarna, Vitality Medical Director

As one of the most common cause of claims, it’s no surprise that cover for cancer continues to be one of the main reasons why clients consider private medical insurance (PMI)

The pandemic has impacted us all – not just as a nation, but as a market and industry too, writes VitalityHealth managing director, Dr Keith Klintworth

The life insurance industry’s role in providing long-term protection to people means it is naturally aligned with ESG

Value-added services can facilitate a preventative approach, says Sarah Teehan