PPI

State-owned Lloyds Banking Group has been hit with a £117m fine by the Financial Conduct Authority (FCA), the "largest retail fine" it has ever issued.

Unum is the life & protection insurer with the highest rate of upheld complaints to the Financial Ombudsman Service (FOS).

The Financial Conduct Authority (FCA) is planning to gather evidence on current trends in complaints related to payment protection insurance (PPI).

The Financial Conduct Authority (FCA) has made a number of recommendations changes to the ways firms handle consumer complaints, following a review of 15 financial firms.

The Financial Conduct Authority (FCA) has fined three former senior executives of insurance firm Swinton Group Limited (Swinton) £928,000.

The Legal Ombudsman will from January 2015 deal with complaints about claims management companies (CMCs).

Lloyds Banking Group has set aside an extra £900m in payment protection insurance (PPI) provisions and confirmed it will cut 9,000 jobs as part of a switch from high street to digital banking.

Demand for Mortgage Payment Protection Insurance is still dwindling, but a new philosophy on debt waiver products could rejuvenate the market. Fiona Murphy reports.

The Financial Conduct Authority (FCA) has reported that firms have improved the way they handle complaints in its latest update on PPI redress work.

Complaints data published by the FCA has showed 2,479,029 new complaints opened against financial services firms between July and December 2013.