Reputation was more important to women
Questions about ongoing services in response to Consumer Duty
Calls on firms to embrace the regulator’s proposals
Clients will continue with existing advisers
Most would use consumer finance websites
'We have Chartered now, but maybe Chartered is not enough'
"It is all of our responsibilities to be guides, mentors, leaders, teachers"
‘Time to break the vicious cycle’
'Consumers expect advice that chimes with their own experiences, preferences and needs'