FCA

Vulnerable customer an area of improvement for firms

Warning AI could make markets more opaque

Clarity on firms' responsibilities when working together

Reduction in disclosures

Consumer Duty and GDPR

Latest provider to get FCA approval

"Protection is personal so it cannot be generalised"

“Those who are truly vulnerable are being lost in the sea of those who are not”

Awareness, sales, compliance

Balancing efficiency and trust