declined claims

Fraudulent insurance claims should allow the immediate cancellation of a policy, according to industrywide representations.

I sold my client a family income benefit (FIB) plan which has subsequently been claimed on. However, I was surprised to discover that the provider convinced my client to take the benefit as a lump sum instead. Should the adviser be informed about this...

Bright Grey has announced it paid 98% of life claims in the first six months of the year.

Death claims should be paid quicker and the protection industry needs to support its existing customers better, says Munich Re.

Legal & General is enhancing its critical illness (CI) product to include four new illnesses and wider definitions for eleven conditions.

Aegon has launched a website and guide aimed at helping customers understand the claims process.

Pioneer has hit out at providers who "change the goalposts" mid-claim while also joining the chorus of insurers urging all income protection (IP) claims approval rates to be published.

Aviva paid out 1,499 critical illness (CI) claims during 2009, totalling almost £118m, with a 2% non disclosure rate, according to data released today.

Aegon has released a new protection claims guide with the aim of reducing non-disclosure and helping advisers manage their clients' expectations.

LV= paid 90% of claims across both critical illness (CI) and income protection (IP) last year.