Alan Lakey

Insurers must continue using their online systems in to post sales care to support advisers and their client relationships, an industry working group has demanded.

PruProtect has called critics of its desire for protection to be made compulsory as being "defeatist" and argued that the need is "very clear".

I have a client making a claim on a critical illness (CI) policy. The provider is suggesting they take a lump sum payment rather than the family income benefit (FIB) they originally bought. I realise there are various arguments for each side, but what...

LV= has produced a plain English guide offering simplified explanations for advisers to use when explaining critical illnesses (CI) to clients.

Can you see a change in focus for the FSA's replacement, following its renaming to the Financial Conduct Authority (FCA), rather than the previously suggested Consumer Protection and Markets Authority (CPMA)?

Are you afraid that when the RDR arrives the public will perceive advisers as charging fees for all products and so not consider coming to you for protection advice?

I sold my client a family income benefit (FIB) plan which has subsequently been claimed on. However, I was surprised to discover that the provider convinced my client to take the benefit as a lump sum instead. Should the adviser be informed about this...

Choosing a policy for a client can be tricky. Alan Lakey talks over his solution with Paul Robertson

Total and permanent disability (TPD) could soon be re-named irreversible life-changing disability if proposals from the Association of British Insurers are accepted.

The Association of British Insurers (ABI) believes a clear consensus has emerged surrounding its proposals to reclassify the Total and Permanent Disability (TPD) definitions.