ABI

The financial ombudsman (FOS) has hit back at criticism of its complaints statistics, saying the data was not designed for consumer use but to encourage firms to handle client grievances more efficiently.

In an effort to increase consumer confidence and engagement in the industry the concept of a protection product quality mark has been suggested. Would you broadly support this idea, and what issues would it raise?

Nearly a third of consumers believe the economy will worsen in 2010, research by the Association of British Insurers (ABI) suggests.

Tom Baigrie's pan industry protection consumer advertising concept has stalled. Paul Robertson précis Baigries' report on the reasons why

Bupa has revealed critical illness non-disclosure resulted in only 2% of payout refusals between January and September 2009.

While applauding the ABI's latest on Total and Permanent Disability, Ian Jefferies says Critical Illness cover needs innovation if sales are to improve

Protection sales figures released by the ABI today show new single premium business crashed nearly 80% on last year while the group market is proving most resurgent in its recessional recovery.

The Association of British Insurers (ABI) believes a clear consensus has emerged surrounding its proposals to reclassify the Total and Permanent Disability (TPD) definitions.

With the Law Commission's reform of insurance contract law almost complete - is the industry ready for change? Will the new law reflect the current industry practice and last another 100 years, asks Gill Salton?

Total and Permanent Disability (TPD) is causing so much hassle in the industry, that this month Anthony Burpitt goes back to basics