Professional skills: Eliminating objections

Move away from price, towards value

clock • 5 min read

Matthew Chapman, The Protection Coach, explores why objections materialise, how to avoid them, and how continuous refinement of our approach can transform client discussions.

For advisers aiming to improve both protection sales and customer outcomes, objections are often a familiar and frustrating roadblock. Yet, frequently, these objections are less about true customer resistance and more about gaps in our approach. Many arise from how we position protection, or from inadvertently focusing on cost over value. By redefining our approach, we can create a process where objections become rare, if not eliminated altogether. Understanding the root cause Objections such as cost, relevance or urgency frequently stem from the adviser's own choices — unintentiona...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Adviser / Broking

COVER Women in Protection and Health Awards 2026: 48 hours to nominate

COVER Women in Protection and Health Awards 2026: 48 hours to nominate

Deadline 14 November

COVER
clock 13 November 2025 • 1 min read
How to embed a repeatable protection sales process in your firm

How to embed a repeatable protection sales process in your firm

“How consistently are our advisers discussing protection?”

Toni Smith
clock 13 November 2025 • 3 min read
COVER Excellence Awards 2025: Winners announced

COVER Excellence Awards 2025: Winners announced

Rewarding the best in protection and health

COVER
clock 12 November 2025 • 2 min read