Customers are embracing digital services and insurers need to adapt, writes Eoin Lyons, chief executive of protection technology developer, OPAL IS
The Covid-19 crisis has changed the way businesses and consumers interact with technology. It has forced businesses to adapt digitally and demonstrated that the shift to different practices like homeworking and remote client consultations can add real value. This has been especially notable in healthcare with GPs offering remote consultations as standard. The public's approach has also changed - my mum wouldn't make a video call before the crisis and never used Skype but now has daily calls with...
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