Customers have been left frustrated by inability to access additional care services, writes Kevin Carr
'The proof of the pudding is in the eating' is a very old proverb that sprang to mind recently when talking about care and support services in the protection industry. For one reason or another, I've been speaking to a range of people recently who have used, or tried to use, some of the added value services advertised on their protection or health insurance policies. I have friends and family who have experience of using them, advisers and colleagues too. I've also used several personally....
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