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  • Individual Protection

Andy Chapman: We must maintain an open dialogue

Rising to the challenge of COVID-19

Andy Chapman, CEO, The Exeter
Andy Chapman, CEO, The Exeter
  • Andy Chapman
  • 05 May 2020
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The industry must continue to work together to ensure advisers and clients are supported

There is no doubt in anyone's mind that the coronavirus pandemic has changed the way we work, live, and interact with each other. The full impact of this once-in-a-generation (we hope!) crisis cannot yet be measured, but like everyone else, insurers have had to adapt to the unfolding situation. Insurers have moved into a world of remote working, constant revisions of underwriting processes, cross-skilling teams to help manage surges in call and claims volumes, as well as ensuring they can continue...

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